LAST UPDATED May 2018
Lobella Loves Limited ("we", “us” or “our”) are committed to safeguarding your privacy as a visitor and customer. We believe in transparency, and we’re committed to being upfront about our practices, including how we treat your information as we know privacy and security is a major concern.
For the purposes of the UK Data Protection Act 1998 (the Act), the data controller is Lobella Loves Limited of 78 York Street London W1H 1DP.
INFORMATION WE MAY COLLECT FROM YOU
We need to know certain personal data so that we can provide you with the Lobella Loves service as well as updates and news. We will not collect any data that we do not need in order to provide and oversee such requests. In running and maintaining our business we may collect and process the following data about you:
Information you give us. You may give us information about you by filling in forms on our Website www.lobellaloves.com (our Website) or by corresponding with us by phone, e-mail or otherwise. This includes information you provide when you register to use our Website, subscribe to our service, search for a product, place an order on our Website, participate in discussion boards or other social media functions on our Website, enter a competition, promotion or survey and when you report a problem with our Website. The information you give us may include your name, address, e-mail address and phone number, financial and credit card information, personal description and photograph.
Information we collect about you. With regard to each of your visits to our Website we may automatically collect the following information: technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform; information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our Website (including date and time); products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our customer service number.
Information we receive from other sources. We may receive information about you if you use any of the other websites we operate or the other services we provide. We are working closely with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies) and may receive information about you from them.
Information from Sellers. We may monitor and review communications between you and our Sellers, solely for the purposes of ensuring that your orders are managed appropriately by our Sellers and our support team, and in accordance with the terms and conditions that we have in place with our partners
USES OF THIS INFORMATION
We use information held about you in the following ways:
Information you give to us. We will use this information: to carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and services that you request from us; to provide you with information about other goods and services we offer that are similar to those that you have already purchased or enquired about; to provide you, with information about goods or services we feel may interest you; to notify you about changes to our service; to ensure that content from our Website is presented in the most effective manner for you and for your computer.
Information we collect about you. We will use this information: to administer our Website and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes; to improve our Website to ensure that content is presented in the most effective manner for you and for your computer; to allow you to participate in interactive features of our service, when you choose to do so; as part of our efforts to keep our Website safe and secure; to measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you; to make suggestions and recommendations to you and other users of our Website about goods or services that may interest you or them.
Information we receive from other sources and Sellers. We may combine this information with information you give to us and information we collect about you. We may us this information and the combined information for the purposes set out above (depending on the types of information we receive).
We may share your personal information with any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006.
We may share your information with selected third parties including: Business partners, suppliers and sub-contractors for the performance of any contract we enter into with them or you, such as analytics and search engine providers that assist us in the improvement and optimisation of our Website.
We may disclose your personal information to third parties: In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.
Our Sellers are bound by the same legislation as us, and if they gather or keep your information, they must give you all relevant information about their policy, as well as giving you the opportunity to opt in or opt out of certain ways in which they might use that information. We are not responsible and do not warrant or guarantee that the privacy policies of any Seller or any company that your personal information is passed to in accordance with this Policy, comply with data protection legislation. We are not responsible for any damages which you or others may suffer as a result of the loss of such confidential information.
HOW LONG WE KEEP YOUR DATA
We are required under UK tax law to keep your basic personal data (name, address, contact details) for a minimum of 6 years after which time it will be destroyed. Your information we use for marketing purposes will be kept with us until you notify us that you no longer wish to receive this informaiton.
WHERE WE STORE YOUR PERSONAL DATA
Where we have given you (or where you have chosen) a password which enables you to access certain parts of our Website, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our Website; any transmission is at your own risk. We are not responsible for any damages which you, or others, may suffer as a result of the loss of confidentiality of such information. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access and protect your information.
You have the right to ask us not to process your personal data for marketing purposes. If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us firstname.lastname@example.org.
Our Website may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
Our platform is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to provide our services to you. Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.
If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. We do not store your card details. Shopify is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted. All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
A cookie is a small text file of letters and numbers that websites you visit store on your browser or the hard drive of your computer if you agree. Cookies provide information regarding the computer used by a visitor. Cookies contain information that is transferred to your computer's hard drive.
We use the following cookies:
Strictly necessary cookies. These are cookies that are required for the basic functionality required for you to use our Website. They include, for example, cookies that enable you to log into secure areas of our Website, use a shopping cart or make use of e-billing services.
Analytical/performance cookies. They allow us to recognise and count the number of visitors and to see how visitors move around our Website when they are using it. They also allow us to analyse how effective our own paid advertising is. This helps us to improve the way our Website works, for example, by ensuring that users are finding what they are looking for easily as well as helping us determine where our ads will be most effective online.
Functionality cookies. These are used to recognise you when you return to our Website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).
Targeting cookies. These cookies record your visit to our Website, the pages you have visited and the links you have followed. We will use this information to make our Website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.
You block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may have a limited experience and may not be able to access all or parts of our Website.
ACCESS TO YOUR INFORMATION
You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please email or write to us at the following address. We may make a small charge for this service. We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate.